macleodbradley Guarantee

Our commitment to stand behind the services at macleodbradley for your ultimate confidence.

We pursue excellence, through constant improvement, training and development, to ensure that we consistently meet and exceed your expectations.

During a consultation the macleodbradley professional will discuss your hair goals.  If your hair goals are to be achieved on multiple visits over a number of visits, this will be discussed and your expectations will be managed accordingly.

We always try to be as open, authentic, realistic and honest in our communications so you can fully expect how much your service will cost, as well as what is likely to be achieved before you commit to the service or hair journey.

We do this through:

• consultations both online and in person.
• a strand test prior to a new colour service or plan to ensure colour results.
• a strand test prior to a chemical service to ensure the condition of your hair is not compromised.
• allergy alert screening and skin testing in line with our insurance policy and manufacturers guidelines to ensure your health and safety.

Following a service, if you are not satisfied, we kindly ask that you contact us via email or telephone or in person within 7 days of the initial service.

The next step will be to deliver a service or product to rectify the dissatisfaction within 7 days.

If it is agreed by management that there is no opportunity to fully meet your expectations after your feedback has been received you will receive a full or partial refund of the service charged.

Feedback is a priority at macleodbradley.

All feedback received will be used to develop and maintain the services and products offered at macleodbradley.