Booking Terms & Cancellation Policy

Expert Care, protected time, and a fair experience for all…

At macleodbradley, we are proud to deliver expert-led, results-focused services tailored to each guest.  To maintain the high standards we are known for, we have structured policies in place to protect both our guest experience and our teams time.   

This policy outlines how we manage appointments, cancellations and deposits – with fairness and flexibility in mind. 

All appointments are booked for the time you need and so we encourage you to arrive early, taking the time to relax and enjoy the experience. 

If you do arrive late, we will do our best with the remaining time we have. However, because we do not want to keep anyone waiting we may have to shorten/change your appointment if your stylist has another client immediately after you.

We recommend pre-booking to secure the time, team member and service level that best suits your needs.

We understand that sometimes plans change.  If you need to cancel or reschedule, we kindly ask for a minimum of 48 hrs notice.  This helps us offer the time to another guest and protects the time of our team.  

Email reminders are sent 48 and 24 hrs prior to every appointment sent, giving you an opportunity to confirm, reschedule or cancel with fair notice.

IF YOU CANCEL LESS THAN 48 HRS NOTICE:

• We will always do our best to re-sell the time.
• If the appointment time is filled, no fee will be applied.
• If part of the appointment time is filled, the cancellation fee will be adjusted accordingly to reflect only the time that could not be filled.
• If the space is not filled, a cancellation fee will be charged.
• Alternatively, an invoice will be issued.  Once issued, this will remain on your record until cleared.  Any outstanding invoices will be added to your next bill.

Cancellation fees are calculated fairly based on the service booked.  A full breakdown is available upon request.

Deposits for Specialist Appointments

For all services, we kindly ask for a 50% deposit at the point of booking.

This is due to services requiring time, advanced planning and product preparation.  A deposit ensures that your appointment is secured and our team are fully prepared for your bespoke experience.

If you cancel with more than 48 hrs notice your deposit will be:

• refunded in full , or
• transferred to a future booking – the choice is yours.

IF YOU CANCEL WITH LESS  THAN 48 HRS NOTICE:

• We will try to resell the time.
• If the appointment is filled, your deposit will be refunded or carried forward to a future booking.
• If the appointment is  not re-filled, your deposit will be retained as a cancellation charge.

macleodbradley Extensions

Following a consultation, we provide a full quote for your extension service.

• The cost of hair and products is payable upfront and non refundable once ordered.
• The cost of fitting is payable on the day of your appointment.

Appointments require a deposit to confirm.

Thank you for your understanding and co-operation.