Booking Terms & Cancellation Policy

The safety of all our Guests is paramount to us and that is why we adhere to manufacturer guidelines on skin safety testing, which means carrying out a patch test 48 hrs, or closest to, prior to your appointment.

Although it is rare, a reaction to hair colour can occur and, if severe, can be painful and distressing. At its most serious, an allergic reaction can result in hospitalisation.

Our hair colours are supplied by Original & Mineral with whom we work closely, and macleodbradley are among the first to get to work with their most up-to-date products. Even if your hair has been regularly coloured we will still only proceed with colouring your hair once we are satisfied that it is safe to do so. If it has been more than 6 months since your last colour appointment with us, for your ongoing protection, we will need to repeat the colour test.

We understand that the skin test may be inconvenient from a practical point of view, however, it is purely for our clients' safety.

We aim to make the process as practicable as possible for all concerned, and you can skin test across any of our salons.

Should you need to change or cancel an appointment, we would ask that you give us 48 hours notice. Any cancellations after this time will incur a 50% fee. If an appointment is missed without prior notification, a 100% no show fee will be incurred.

Charging by time rather than for 'off the peg' services means that we are free to create a completely individual service for every one of our guests.  Our Stylists can choose the best products and treatments to suit you and you only pay for the time required rather than for lots of individual services.  You will know the maximum cost before your appointment - there are no unexpected extras charges

Most of our Guests book their next one or two appointments when they leave the salon; this makes sure that you secure the time that is best for you. Dates can, of course, be changed if necessary.

Wednesday/Thursday/Friday evenings and Saturdays are the most popular times for appointments with our Stylists, so it is essential to book in advance for these particularly busy times to save any disappointment.

You can read about all the members of our team on the salon page.

MON: 9am – 6pm
TUE: 9am – 6pm
WED: 10am – 7pm
THU: 9am – 8pm
FRI: 10am – 8pm
SAT: 9am – 5pm